Frequently Asked Questions

1. What products does Lumbar Heaven offer?

We specialise in ergonomic support products, including the Premium Ergonomic Seat Cushion & Lumbar Support Backrest Set, Heightening Wedge Car Seat Cushion, and Lumbar Heaven Premium Seat Back Support Pillow to enhance comfort and posture.

2. How do I choose the right cushion for my needs?

  • For office chairs & home use: The Premium Ergonomic Seat Cushion & Lumbar Support Backrest Set provides complete back and seat support.
  • For car seats: The Heightening Wedge Car Seat Cushion improves seat positioning and driving posture.
  • For targeted lumbar support: The Lumbar Heaven Premium Seat Back Support Pillow is designed to relieve lower back pain.

3. What materials are used in your cushions?

Our cushions are made with high-density memory foam and breathable mesh fabric for superior support, durability, and comfort.

4. Do your cushions help with back pain?

Yes! Our cushions are designed to provide ergonomic support, promote proper spinal alignment, and help alleviate lower back and tailbone pain.

5. How do I clean my Lumbar Heaven cushion?

The cushions come with removable, machine-washable covers. Simply unzip the cover, wash it on a gentle cycle, and air dry. The memory foam should not be washed.

6. Do you offer worldwide shipping?

Yes, we ship internationally! Shipping rates and delivery times will be calculated at checkout based on your location.

7. How long does shipping take?

  • Standard Shipping: 5-10 business days

8. What is your return and refund policy?

We offer a 30-day return policy for unused and undamaged products. If you’re not satisfied, contact support@lumbarheaven.com.au with your order details for assistance.

9. Can I use the cushion for long hours?

Yes! Our cushions are designed for extended use in offices, cars, and homes, providing consistent support and pressure relief throughout the day.

10. How can I contact Lumbar Heaven for support?

For any inquiries, feel free to email us at support@lumbarheaven.com.au or catch our staff on the chat.