Warranty Policy
At Lumbar Heaven, we stand behind the quality of our products and offer a 1-Year Limited Warranty on all purchases.
1. What Does This Warranty Cover?
Our warranty covers any manufacturing defects in materials and workmanship under normal use. This includes:
✔ Structural defects in memory foam cushions
✔ Faulty stitching or zipper malfunctions
✔ Defects in fabric or cover materials
2. What Is Not Covered?
Our warranty does not cover:
✘ Normal wear and tear, including softening of memory foam over time
✘ Damage caused by improper use, accidents, or negligence
✘ Modifications or unauthorized repairs
✘ Spills, stains, or improper cleaning
3. How to Claim a Warranty?
If you believe your product has a defect, follow these steps:
- Email us at support@lumbarheaven.com.au with your order number and a description of the issue.
- Attach clear photos of the defect for faster processing.
- Our team will review your claim and provide a replacement or refund if eligible.
4. Warranty Resolution
✔ If approved, we will replace the defective item at no extra cost.
✔ If a replacement is unavailable, we may offer a full or partial refund.
5. Contact Us
For warranty support, contact us at:
📧 Email: support@lumarheaven.com.au
We value our customers and strive to ensure 100% satisfaction! 😊